Remembering our founding director, Bev Wild Read More

Why Complex Case Management?

  • Advice to clients and their funders in respect of available resources.
  • Consultation with and maximization of the resources needed for the client.
  • Placement of staff on behalf of clients and their funders.
  • Support for our clients on both pre and post settlement cases.

Monitor the needs of an individual and the services they requirements

We monitor every client’s needs from the moment we are appointed with a comprehensive assessment of needs or an Immediate Needs report. We work closely with clients and therapists to set goals and plans. We consistently track your progress so we’re in the best position to provide you with the service you need to achieve your goals and will be with you every step of the way.

What our clients say

  • Mike Elwell - Care Consultant
    Your friendly style put me at ease.

    Since contacting you,  it’s always been a pleasure to call you. Your friendly style put me at ease and you are honest and approachable.

    As long as Priority Recruitment’s Complex Care sector has been helping you with care packages, you have been very responsive on emails and phone calls, giving me as much information as possible for me to fill the shifts. 

    I really hope that the partnership we have got will carry on for many years to come.

  • Mat Bush - Physiotherapist
    Complex Case Management are experts in what they do.

    Complex Case Management are experts in what they do. I have always been impressed not only with the knowledge they bring, but with their kind and compassionate approach. Everything they do is centred around the best interests of their clients and their enthusiasm is second to none.

    I would not hesitate to recommend Complex Case Management. To put it simply – they are great people doing a wonderful job.

  • Son of a client who suffered an acquired brain injury
    Your help and guidance has been second to none.

    Thank you to you and your team for looking after mum and all of us over one of the most difficult times for our family.

    Throughout your time with us your help and guidance has been second to none. With everything that mum and all of us have had to face you have been by our side every step of the way.

    Yourself and your team have been there for us at one of the most stressful times for our family and it is something that will never be forgotten.

  • Claire Dinoff (BLM Law) & Jonathan Betts (Irwin Mitchell)
    Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager...

    We have worked with Complex Case Management since April 2019.  Ben Nolan, Case Manager was instructed on a joint basis by the parties under the auspices of the Rehabilitation Code to provide case management services for a spinally injured gentleman whose post-accident recovery and rehabilitation was complex and challenging for many reasons.

    Ben immediately established a rapport with the Claimant and his family, gaining a full insight into his immediate clinical needs, short to medium term goals and importantly his longer term aspirations for the future.

    Ben has very diligently established a multi-disciplinary team which has been very effective in managing and progressing the Claimant’s rehabilitation, including supporting the search for appropriate alternative accommodation which has now been found.

    Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager, such that we each are always up to speed with the current position, progress being made and goals and objectives that are being worked on.  It is a genuine pleasure to work with Ben and all at Complex Case Management.

  • Babicm
  • Headway
  • Care Quality Commission
  • Royal College of Nursing
  • hcpa

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