Since contacting you,  it’s always been a pleasure to call you. Your friendly style put me at ease and you are honest and approachable.

As long as Priority Recruitment’s Complex Care sector has been helping you with care packages, you have been very responsive on emails and phone calls, giving me as much information as possible for me to fill the shifts. 

I really hope that the partnership we have got will carry on for many years to come.

Complex Case Management are experts in what they do. I have always been impressed not only with the knowledge they bring, but with their kind and compassionate approach. Everything they do is centred around the best interests of their clients and their enthusiasm is second to none.

I would not hesitate to recommend Complex Case Management. To put it simply – they are great people doing a wonderful job.

Thank you to you and your team for looking after mum and all of us over one of the most difficult times for our family.

Throughout your time with us your help and guidance has been second to none. With everything that mum and all of us have had to face you have been by our side every step of the way.

Yourself and your team have been there for us at one of the most stressful times for our family and it is something that will never be forgotten.

We have worked with Complex Case Management since April 2019.  Ben Nolan, Case Manager was instructed on a joint basis by the parties under the auspices of the Rehabilitation Code to provide case management services for a spinally injured gentleman whose post-accident recovery and rehabilitation was complex and challenging for many reasons.

Ben immediately established a rapport with the Claimant and his family, gaining a full insight into his immediate clinical needs, short to medium term goals and importantly his longer term aspirations for the future.

Ben has very diligently established a multi-disciplinary team which has been very effective in managing and progressing the Claimant’s rehabilitation, including supporting the search for appropriate alternative accommodation which has now been found.

Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager, such that we each are always up to speed with the current position, progress being made and goals and objectives that are being worked on.  It is a genuine pleasure to work with Ben and all at Complex Case Management.

We would just like to take this opportunity to thank you and all of your colleagues for all of your help and support throughout what has been a long and at times stressful process. We believe that the outcome which was achieved wouldn’t have been possible without all of your work.

At all times you have been friendly, supportive and professional and nothing has been too much trouble for you. Anything which needed to be done was done without delay and with the utmost efficiency.