Remembering our founding director, Bev Wild Read More

Why Complex Case Management?

  • Advice to clients and their funders in respect of available resources.
  • Consultation with and maximization of the resources needed for the client.
  • Placement of staff on behalf of clients and their funders.
  • Support for our clients on both pre and post settlement cases.

About Us

Complex Case Management was founded in February 2014 by the late Bev Wild. Bev had a vision of a Case Management company that truly puts clients needs above all else and felt that to achieve this Case Management companies must be independent, flexible and provide supportive, kind and progressive management for Case Managers.

Complex Case Management place our company ethos of ‘Guiding Rehabilitation and Fulfilling lives” at the heart of all we do. We consider our role in piecing together lives after catastrophic injury as a privilege that deserves our complete dedication and professional expertise. We guide our clients through turbulent times and complex issues using our clinical expertise with a caring and supportive manner. We work tirelessly to ensure our clients reach their full potential and lead fulfilling and purposeful lives. We take a holistic approach and work well with our valued and extensive network of therapists, consultants and other healthcare professionals.

Complex Case Management take a person-centred approach to every aspect of our work. Our clients become a part of our family and as we are a small dedicated team our clients can feel the warmth and care we provide during the rehabilitation process and beyond.

We treat each team member as an individual and are passionate about supporting our staff’s welfare both professionally and personally – this results in CCM building a dedicated team who treat each other like family –this benefits our clients as we have low staff turnover and therefore,  provide continuity for our clients, referrers and families – which in turns instils a sense of trust and safety for our clients when they need it most. This ethos is extended to the support teams we manage on behalf of our clients with 24-hour support, an employee assistance programme and staff appreciation initiatives which all prove useful and popular with support teams.

Complex Case Management are people driven rather than profit driven, we are able to take this approach as we are a family owned and run company, this has allowed for us to invest in new technologies quickly during the pandemic which has meant we could progress client’s rehabilitation in a smooth way. We use various systems and technologies to ensure we are above and beyond requirements for GDPR, file sharing, online meetings and record keeping.

At Complex Case Management we also support Headway and our Director Emily Brooks is a committee member working towards the opening of a Bury Branch. You can find news and event for Headway Bury here Complex Case Management support both local and national charities throughout the year.

Monitoring the needs of an individual and the services they require

We monitor every client’s needs from the moment we are appointed with a comprehensive assessment of needs or an Immediate Needs report. We work closely with clients and therapists to set goals and plans. We consistently track your progress so we’re in the best position to provide you with the service you need to achieve your goals and will be with you every step of the way.

What our clients say

  • Mike Elwell - Care Consultant
    Your friendly style put me at ease.

    Since contacting you,  it’s always been a pleasure to call you. Your friendly style put me at ease and you are honest and approachable.

    As long as Priority Recruitment’s Complex Care sector has been helping you with care packages, you have been very responsive on emails and phone calls, giving me as much information as possible for me to fill the shifts. 

    I really hope that the partnership we have got will carry on for many years to come.

  • Mat Bush - Physiotherapist
    Complex Case Management are experts in what they do.

    Complex Case Management are experts in what they do. I have always been impressed not only with the knowledge they bring, but with their kind and compassionate approach. Everything they do is centred around the best interests of their clients and their enthusiasm is second to none.

    I would not hesitate to recommend Complex Case Management. To put it simply – they are great people doing a wonderful job.

  • Son of a client who suffered an acquired brain injury
    Your help and guidance has been second to none.

    Thank you to you and your team for looking after mum and all of us over one of the most difficult times for our family.

    Throughout your time with us your help and guidance has been second to none. With everything that mum and all of us have had to face you have been by our side every step of the way.

    Yourself and your team have been there for us at one of the most stressful times for our family and it is something that will never be forgotten.

  • Claire Dinoff (BLM Law) & Jonathan Betts (Irwin Mitchell)
    Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager...

    We have worked with Complex Case Management since April 2019.  Ben Nolan, Case Manager was instructed on a joint basis by the parties under the auspices of the Rehabilitation Code to provide case management services for a spinally injured gentleman whose post-accident recovery and rehabilitation was complex and challenging for many reasons.

    Ben immediately established a rapport with the Claimant and his family, gaining a full insight into his immediate clinical needs, short to medium term goals and importantly his longer term aspirations for the future.

    Ben has very diligently established a multi-disciplinary team which has been very effective in managing and progressing the Claimant’s rehabilitation, including supporting the search for appropriate alternative accommodation which has now been found.

    Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager, such that we each are always up to speed with the current position, progress being made and goals and objectives that are being worked on.  It is a genuine pleasure to work with Ben and all at Complex Case Management.

  • A client after their claim was settled
    At all times you have been friendly, supportive and professional and nothing has been too much trouble for you.

    We would just like to take this opportunity to thank you and all of your colleagues for all of your help and support throughout what has been a long and at times stressful process. We believe that the outcome which was achieved wouldn’t have been possible without all of your work.

    At all times you have been friendly, supportive and professional and nothing has been too much trouble for you. Anything which needed to be done was done without delay and with the utmost efficiency.

  • Babicm
  • Headway
  • Care Quality Commission
  • Royal College of Nursing
  • hcpa

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