Remembering our founding director, Bev Wild Read More

Our People

Meet the Team at Complex Case Management

Our case managers are highly skilled in managing and organising support services for our clients.

Thanks to their backgrounds in nursing, physiotherapy, occupational therapy and speech and language therapy you can trust that your rehabilitation is in the most competent of hands.

Our support teams are bespoke to each individual client and are rigorously trained to the highest standard.


  • Emily Brooks

    Emily has worked within Brain Injury Rehabilitation in various support roles for 19 years.

    Emily worked alongside the founding director, her mother Bev Wild from the inception of Complex Case Management and has enjoyed building the company with her mother and watching it grow into the company it is today.

    Emily took on the directorship after Bev passed away in February 2020 and with her new role brings enthusiasm and passion for client care and rehabilitation.

    Emily is a new mother and enjoys playing guitar, singing (badly) and spending time with her family.

    Emily is a currently working with Headway to found a North Manchester branch of the charity.

  • Michelle Leigh
    Team Administrator

    Michelle joined the Complex Case Management team as a junior administrator in May 2017, then moved into the team administrator role in July 2018.

    ​Prior to joining the team, Michelle spent 15 years in a customer service role.

    Michelle is a keen biker and can be seen enjoying trips on the open roads of Lancashire and beyond.


  • Alison Grace
    HR Manager

    CCM are delighted to welcome Alison Grace to the team, joining us as our new HR Manager.

    After 14 years of working within the NHS Alison joins us having worked previously in clinical administration roles before progressing to a management position within the Portering department. This gave her responsibility for the HR management of 70 members of staff.

    Alison brings with her a wealth of knowledge and experience in both HR and clinical management and we believe this will greatly benefit our clients and offer cost effective, efficient HR management.

    Alison is the perfect fit for our team and is excited to begin working within our company’s ethos of guiding rehabilitation and empowering lives.

  • Sue Cleary
    Compliance Officer/ Case Manager

    After qualifying as a Registered nurse in 2001, Sue worked within ICU, HDU and surgical wards for the NHS before specialising in rehabilitation at The Priory Neuro-Rehabilitation Centre in 2004.

    Sue went on to work with elderly clients as Clinical Manager at a 150 bed Nursing Home for the elderly.

    Sue then worked as a Clinical Case Manager for CCM until her move to a new role as Compliance Officer in February 2021. Sue’s extensive experience managing within the care sector teamed with her experience of Case Management and Neuro Rehabilitation give her the ideal skills and qualities to ensure CCM provide excellent levels of clinical care and support to our clients.

    In her spare time Sue is kept busy with her children, grandchildren and great grandchildren. Sue also enjoys following Manchester City football club and walking her beloved King Charles Spaniels Lottie and Bella.

  • Bryony Ward
    Administration Assistant

    Bryony completed a HND in Health and Social Care in 2017, Bryony has always been interested in the Health and Social Care sector.

    Bryony joined CCM as a junior administrator in 2022 and has reported that she loves working in the office at CCM.

    After working at CCM for a year, Bryony’s role has since changed to administration assistant.

    In her spare time Bryony enjoys concerts, spending time with her family (especially her cat, Mika), cooking and travelling with her girlfriend Elle.

Case Managers

  • Fran Bruscia
    Senior Case Manager and Clinical Lead

    Fran joined the team at Complex Case Management in February 2016 as a case manager and was promoted to Senior Case Manager and Clinical Lead in November 2016.

    Fran has worked in the Neuro Rehabilitation and complex care sectors in residential, primary care and community settings for 22 years; working in various roles including Rehabilitation Support Worker, Nurse, Care Manager, Specialist Paediatric Case Manager and is now the Registered Manager for Complex Case Management.

    Fran is passionate about her work with her clients and most enjoys seeing them achieve their goals and maximising their independence, through the use of an individualised rehabilitation package.

    In her spare time Fran enjoys reading and spending time out with her family on adventure walks.

    Connect with Fran on Linkedin and follow her on Twitter

  • Rob Gouhar
    Case Management Assistant

    Rob joined Complex Case Management in 2015 and has over 15 years’ experience assisting people with an Acquired Brain Injuries (ABI), combined with 7 years of implementing care structures and daily living plans for people with ABI and mental health issues.

    Rob’s training includes:

    –      NVQ 2/ NVQ 3 in Health and Social Care
    –      Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young People’s Services
    –      Train the Trainer
    –      First Aid
    –      Extensive training in tracheostomy care and gastrostomy feeding regimes.

    Rob has supported the employment and introduction of clients care teams; managing support worker inductions and supervision records as well as providing the relevant training, documentation and IT support.

    He assists the case managers, ensuring all staff training is relevant and appropriate as well as creating and utilising data analysis charts to assist with therapy goals.

    When not at work, Rob enjoys spending time with his family, being outdoors and hiking/ mountaineering. He also enjoys seeking out live music and comedy events.

    Connect with Rob on LinkedIn and follow him on Twitter

  • Mark Tyson-Shore
    Care Co-Ordinator/Case Management Assistant


    Mark has worked in the health sector since 2012, starting his health care career as a support worker in a private secure psychiatric hospital. He quickly progressed in his career from support worker to senior support worker then to senior clinical support worker.

    Mark moved from the health care sector to the social care sector in early 2018, working with vulnerable looked after children as a contracted agency support worker. Mark then switched from agency to full time, quickly progressing to acting deputy manager.

    In his spare time Mark likes to spend time playing on his PlayStation, however Mark loves to ensure his car is looking clean, shiny and presentable.

    Connect with Mark on Linkedin and follow him on Twitter

  • Amanda Knight
    Associate Case Manager

    Amanda worked as a clinical case manager for Complex Case Management from 2016 to 2019.  She returned to CCM as an Associate Case Manager in 2022 and has been an Advanced BABICM practitioner since 2021.  Amanda has been a registered Occupational Therapist since 2006 with a specialist interest in neurology.

     Amanda has extensive experience coordinating complex health and rehabilitation needs for adults and children with life-changing and catastrophic injuries.  This includes arrangement and coordination of bespoke support packages, including provision of ABI training.  Amanda has specialist knowledge of brain injury, complex polytrauma and psychological difficulties,  following accident or medical negligence.  Amanda is proficient with optimising recovery and rehabilitation outcomes for clients with complex needs and steering them through the litigation process or continuing with long term goals post-settlement.  She is responsive to clients’ needs with exceptional communication skills and can provide meticulous reports / costings.


    In her spare time Amanda enjoys running, going to the gym to keep fit and walking.  She also spends quality time out and about and socialising with family and friends.

Rehabilitation Support Workers

  • Barbara Guzik
    Rehabilitation Support Worker

    My name is Barbara, I have been working as a personal assistant/rehabilitation support worker for about 6 years.  I mainly work with people after spinal chord injuries.  During this 6-year journey, I learned a lot and love this work.  I met fantastic clients, for which I am very grateful.  


    When I’m not working, you can mainly find me at the gym, I love a healthy lifestyle, I care about my diet and a well-selected training plan.  Apart from that, I am interested in art, personal development, I like reading books and I am also interested in the beauty industry.  I am from Poland, I love my country and Polish cuisine.


    Working for CCM is the best I have ever done in this industry.  CCM’s clients are fantastic, nice people so working with them is not just work but a pleasure.  The office team is super helpful. I can always count on their great support, understanding and help with any problem. I feel like an individual, important part of the company, and not just a statistical number as is usually the case in large companies and agencies dealing with care.

  • Abra Fletcher
    Rehabilitation Support Worker

    My name is Abra, I have worked in care for just over 10 years.

    I joined CCM in 2023 on bank. I have a level 2 and 3 in health and social care and I am currently doing a level 4 adult practitioner course.

    In my spare time I like spending time with my Daughter horse riding and fishing.

    I enjoy working for CCM on bank as the client range is so diverse so it makes every day different. The office staff are lovely to work for too.

  • Lou White
    Rehabilitation Support Worker - Team Leader

    My name is Lou.

    I started my career in 2008 as a rehabilitation support worker in a case management setting. In 2015, I transitioned to working under Complex Case Management (CCM) when the company began. Over the years, I have gained extensive experience in supporting individuals with various types of acquired brain injuries (ABI) and spinal injuries.

    I feel fortunate to be a part of CCM, where continuous learning and personal growth are highly valued. From the bottom to the top, we are all considered valuable team members. Emily, our leader, invests in our development and provides support every step of the way. Thanks to CCM, I have obtained my train the trainer qualification, and I am currently working towards achieving my Level 4 Lead Practitioner in Care, in addition to my NVQ3.

    During my leisure time, I enjoy engaging in DIY projects, taking care of my garden, and breeding show cats. I also cherish spending quality time with my family, especially during large gatherings and holidays. Additionally, I have a passion for attending live shows and performances.

  • Mike Elwell - Care Consultant
    Your friendly style put me at ease.

    Since contacting you,  it’s always been a pleasure to call you. Your friendly style put me at ease and you are honest and approachable.

    As long as Priority Recruitment’s Complex Care sector has been helping you with care packages, you have been very responsive on emails and phone calls, giving me as much information as possible for me to fill the shifts. 

    I really hope that the partnership we have got will carry on for many years to come.

  • Mat Bush - Physiotherapist
    Complex Case Management are experts in what they do.

    Complex Case Management are experts in what they do. I have always been impressed not only with the knowledge they bring, but with their kind and compassionate approach. Everything they do is centred around the best interests of their clients and their enthusiasm is second to none.

    I would not hesitate to recommend Complex Case Management. To put it simply – they are great people doing a wonderful job.

  • Son of a client who suffered an acquired brain injury
    Your help and guidance has been second to none.

    Thank you to you and your team for looking after mum and all of us over one of the most difficult times for our family.

    Throughout your time with us your help and guidance has been second to none. With everything that mum and all of us have had to face you have been by our side every step of the way.

    Yourself and your team have been there for us at one of the most stressful times for our family and it is something that will never be forgotten.

  • Claire Dinoff (BLM Law) & Jonathan Betts (Irwin Mitchell)
    Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager...

    We have worked with Complex Case Management since April 2019.  Ben Nolan, Case Manager was instructed on a joint basis by the parties under the auspices of the Rehabilitation Code to provide case management services for a spinally injured gentleman whose post-accident recovery and rehabilitation was complex and challenging for many reasons.

    Ben immediately established a rapport with the Claimant and his family, gaining a full insight into his immediate clinical needs, short to medium term goals and importantly his longer term aspirations for the future.

    Ben has very diligently established a multi-disciplinary team which has been very effective in managing and progressing the Claimant’s rehabilitation, including supporting the search for appropriate alternative accommodation which has now been found.

    Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager, such that we each are always up to speed with the current position, progress being made and goals and objectives that are being worked on.  It is a genuine pleasure to work with Ben and all at Complex Case Management.

  • A client after their claim was settled
    At all times you have been friendly, supportive and professional and nothing has been too much trouble for you.

    We would just like to take this opportunity to thank you and all of your colleagues for all of your help and support throughout what has been a long and at times stressful process. We believe that the outcome which was achieved wouldn’t have been possible without all of your work.

    At all times you have been friendly, supportive and professional and nothing has been too much trouble for you. Anything which needed to be done was done without delay and with the utmost efficiency.

  • Babicm
  • Headway
  • Care Quality Commission
  • Royal College of Nursing
  • hcpa

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