Remembering our founding director, Bev Wild Read More

Our People

Meet the Team at Complex Case Management

Our case managers are highly skilled in managing and organising support services for our clients.

Thanks to their backgrounds in nursing, physiotherapy, occupational therapy and speech and language therapy you can trust that your rehabilitation is in the most competent of hands.

Our support teams are bespoke to each individual client and are rigorously trained to the highest standard.


  • Emily Brooks

    Emily has worked within Brain Injury Rehabilitation in various support roles for 19 years.

    Emily worked alongside the founding director, her mother Bev Wild from the inception of Complex Case Management and has enjoyed building the company with her mother and watching it grow into the company it is today.

    Emily took on the directorship after Bev passed away in February 2020 and with her new role brings enthusiasm and passion for client care and rehabilitation.

    Emily is a new mother and enjoys playing guitar, singing (badly) and spending time with her family.

    Emily is a currently working with Headway to found a North Manchester branch of the charity.

  • Pete Cummings
    Office Manager

    Pete joined Complex Case Management in August 2016 and has been involved in healthcare since 2011.

    He has an abundance of administrative experience, gained mostly in the insurance industry, in which he spent 14 years.

    Pete began his role at Complex Case Management as team administrator and moved into the position of office manager in July 2018.

    Pete has been an avid Manchester City supporter from the age of 8 and now manages and edits a blog based on the team.

    When he’s not writing about the Blues, Pete likes to spend time with his family, going on long walks, gardening, reading and working on a book he’s writing.

  • Michelle Leigh
    Team Administrator

    Michelle joined the Complex Case Management team as a junior administrator in May 2017, then moved into the team administrator role in July 2018.

    ​Prior to joining the team, Michelle spent 15 years in a customer service role.

    Michelle is a keen biker and can be seen enjoying trips on the open roads of Lancashire and beyond.


Case Managers

  • Fran Bruscia
    Senior Case Manager and Clinical Lead

    Fran joined the team at Complex Case Management in February 2016 as a case manager and was promoted to Senior Case Manager and Clinical Lead in November 2016.

    Fran has worked in the Neuro Rehabilitation and complex care sectors in residential, primary care and community settings for 22 years; working in various roles including Rehabilitation Support Worker, Nurse, Care Manager, Specialist Paediatric Case Manager and is now the Registered Manager for Complex Case Management.

    Fran is passionate about her work with her clients and most enjoys seeing them achieve their goals and maximising their independence, through the use of an individualised rehabilitation package.

    In her spare time Fran enjoys reading and spending time out with her family on adventure walks.

    Connect with Fran on Linkedin and follow her on Twitter

  • Ben Nolan
    Case Manager

    Ben joined Complex Case Management in February 2019 as a case manager.

    A qualified occupational therapist, Ben graduated from the University of Salford in July 2014, achieving a Bachelors in Science with Honours in Occupational Therapy, grade 2:1.

    After graduation Ben secured a post with Bury Council Adult Social Care Community Team, assessing adults for specialist equipment and major adaptations. ​

    Ben moved from Bury Council to Pennine Acute hospital trust as a band 5 occupational therapist working on medical and orthopaedic wards. He was later promoted to Band 6 working on acute stroke and stroke rehabilitation wards. Prior to joining Complex Case Management Ben was the band 7 specialist neurological occupational therapist team lead at Floyd unit, which is an inpatient neurological rehabilitation unit. ​

    Ben enjoys competitive sports, whether it be the 5-a-side football team that he runs, golf on Greenmount’s golf course or half marathons. He is very motivated to always give his best in all of his hobbies and brings this into the workplace to provide all his clients the best outcome.

    Ben has two loves in his life, his baby girl Eliza Grace and Manchester United.

    Connect with Ben on LinkedIn and follow him on Twitter

  • Siobhan Holmes
    Case Manager

    Siobhan is a case manager who supports clients and their families who have been affected by serious and catastrophic injury by organising and managing rehabilitation and support to realise their potential and achieve the best quality of life.

    Siobhan is experienced in supporting clients of complex orthopaedic and acquired brain injury.

    Siobhan joined Complex Case Management as a case manager in September 2020. She is a Physiotherapist by background and brings to her role a wealth of experience including ABI neurological rehabilitation and orthopaedic major trauma.

    Siobhan qualified in 2006 and has worked extensively both in the NHS and private care setting. For a short time, she was a clinical lead providing neurological rehabilitation at a Leonard Cheshire Unit in the North West.

    Siobhan is a very active member of our team and enjoys being outdoors hiking in the hills, cycling the quiet country roads and running along the canal paths of Manchester… unless it is raining in which case she’s more likely to be inside with a cup of coffee and reading the latest issue of the New Scientist magazine.

    Connect with Siobhan on LinkedIn and follow her on Twitter

  • Rob Gouhar
    Case Management Assistant

    Rob joined Complex Case Management in 2015 and has over 15 years’ experience assisting people with an Acquired Brain Injuries (ABI), combined with 7 years of implementing care structures and daily living plans for people with ABI and mental health issues.

    Rob’s training includes:

    –      NVQ 2/ NVQ 3 in Health and Social Care
    –      Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young People’s Services
    –      Train the Trainer
    –      First Aid
    –      Extensive training in tracheostomy care and gastrostomy feeding regimes.

    Rob has supported the employment and introduction of clients care teams; managing support worker inductions and supervision records as well as providing the relevant training, documentation and IT support.

    He assists the case managers, ensuring all staff training is relevant and appropriate as well as creating and utilising data analysis charts to assist with therapy goals.

    When not at work, Rob enjoys spending time with his family, being outdoors and hiking/ mountaineering. He also enjoys seeking out live music and comedy events.

    Connect with Rob on LinkedIn and follow him on Twitter

  • Mark Tyson-Shore
    Care Co-Ordinator/Case Management Assistant

    Mark joined Complex Case Management in November 2019 as a care co-ordinator.

    Mark has worked in the health sector since 2012, starting his health care career as a support worker in a private secure psychiatric hospital. He quickly progressed in his career from support worker to senior support worker then to senior clinical support worker.

    Mark moved from the health care sector to the social care sector in early 2018, working with vulnerable looked after children as a contracted agency support worker. Mark then switched from agency to full time, quickly progressing to acting deputy manager.

    In his spare time Mark likes to spend time playing on his PlayStation, however Mark loves to ensure his car is looking clean, shiny and presentable.

    Connect with Mark on Linkedin and follow him on Twitter

What our clients say

  • Mike Elwell - Care Consultant
    Your friendly style put me at ease.

    Since contacting you,  it’s always been a pleasure to call you. Your friendly style put me at ease and you are honest and approachable.

    As long as Priority Recruitment’s Complex Care sector has been helping you with care packages, you have been very responsive on emails and phone calls, giving me as much information as possible for me to fill the shifts. 

    I really hope that the partnership we have got will carry on for many years to come.

  • Mat Bush - Physiotherapist
    Complex Case Management are experts in what they do.

    Complex Case Management are experts in what they do. I have always been impressed not only with the knowledge they bring, but with their kind and compassionate approach. Everything they do is centred around the best interests of their clients and their enthusiasm is second to none.

    I would not hesitate to recommend Complex Case Management. To put it simply – they are great people doing a wonderful job.

  • Son of a client who suffered an acquired brain injury
    Your help and guidance has been second to none.

    Thank you to you and your team for looking after mum and all of us over one of the most difficult times for our family.

    Throughout your time with us your help and guidance has been second to none. With everything that mum and all of us have had to face you have been by our side every step of the way.

    Yourself and your team have been there for us at one of the most stressful times for our family and it is something that will never be forgotten.

  • Babicm
  • Headway
  • Care Quality Commission
  • Royal College of Nursing
  • hcpa

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