We have worked with Complex Case Management since April 2019. Ben Nolan, Case Manager was instructed on a joint basis by the parties under the auspices of the Rehabilitation Code to provide case management services for a spinally injured gentleman whose post-accident recovery and rehabilitation was complex and challenging for many reasons.
Ben immediately established a rapport with the Claimant and his family, gaining a full insight into his immediate clinical needs, short to medium term goals and importantly his longer term aspirations for the future.
Ben has very diligently established a multi-disciplinary team which has been very effective in managing and progressing the Claimant’s rehabilitation, including supporting the search for appropriate alternative accommodation which has now been found.
Ben’s communication style is extremely effective and imparts confidence in him and his role as case manager, such that we each are always up to speed with the current position, progress being made and goals and objectives that are being worked on. It is a genuine pleasure to work with Ben and all at Complex Case Management.